I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

alexg

Forum Replies Created

Viewing 15 posts - 1,906 through 1,920 (of 2,211 total)
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    Posts
  • in reply to: Eur deposit #3173
    alexg
    Keymaster

    Not really.

    How would that work?

    Remember that coin adapters are an abstraction. The actual underlying wallet can vary.

    The only way would be for a coin adapter to integrate a fiat payment gateway and present a EUR coin to the plugin, announcing deposit transactions whenever there is a payment.

    regards

    in reply to: Copy icon to deposit page #3164
    alexg
    Keymaster

    Hello Kirolos,

    Yes, that’s a good idea, I will add it to my backlog.

    thank you

     

    alexg
    Keymaster

    Hello,

    You are seeing this error message either because your site has low traffic or because your cron job is not running for some reason. If the cause is low traffic, then you can safely ignore this message. If something else is wrong, and no transactions are being executed, then please follow the instructions given in troubleshooting guide (part of the PDF documentation), and please contact me if the problem persists or if you have any further questions.

    kind regards

    Alex

    in reply to: Eur deposit #3153
    alexg
    Keymaster

    Hello Richard,

    No it is not possible to deposit fiat currencies. This is covered in the FAQ.

    You can let users exchange between some cryptocurrencies now using the ShapeShift extension and in the near future users will be able to exchange between any cryptocurrencies you choose using the upcoming exchange extension.

    But fiat is not supported.

    kind regards

    Alex

    in reply to: Deposit is made but does not enter the system #3146
    alexg
    Keymaster

    In addition to the above, I have just released version 1.0.4 of the adapter where if the IPN message is received by your host and is being rejected, you can view the reason in the admin interface. From the homepage:

    Finally, if IPN messages arrive to your host but are being rejected, you can see a copy of the last error message and the time it was generated in the admin screen. The error message is retained for 1 hour and can help you debug problems with IPN messages that go through your firewall but are not accepted for some reason. This was implemented in version 1.0.4 of the adapter.

    It’s worth looking at this, it will tell you if the problem is due to some firewall or misconfiguration.

    kind regards

     

    in reply to: Deposit is made but does not enter the system #3141
    alexg
    Keymaster

    Hello,

    You were correct to look for the IPN information because sometimes there is some error message there. I assume you have already looked at the troubleshooting section at the adapter’s homepage.

    Most probably this is due to some firewall. Try disabling Wordfence, disabling your Linux firewall(s) and also contact your hosting provider to see if they are blocking SSL connections with non-standard headers, such as HMAC authentication.

    If you do figure out what the problem was, then you can reenable your firewalls and configure them around it.

    Please let me know what you find.

    kind regards

    Alex

    in reply to: SSH file how to record ? #3133
    alexg
    Keymaster

    Hello,

    Have you first installed Bitcoin core? If not, then the file and the directory would not exist and you would get this error.

    If you have, and you still get that error, then it should be a matter of permissions.

    I would advise against installing Bitcoin core yourself without some basic familiarity with the Linux shell.

    kind regards

     

    in reply to: Ether on Coinpayments not showing user balances #3132
    alexg
    Keymaster

    Hello again,

    You should also check to see that the incoming connections are not blocked by some other firewall, such as a firewall that your host has placed.

    To clarify, CoinPayments should only be able to tell you whether the connection was successful (and the message was rejected) or whether the connection was not successful. In the first case it would be a matter of an incorrect IPN secret, while in the second case it would be an issue with some firewall. I am only mentioning firewalls because a number of other users had the same problems with their hosting providers.

    kind regards

     

    in reply to: Input and Output fields move on errors #3131
    alexg
    Keymaster

    This has now been addressed in version 3.3.3

     

    in reply to: Insufficient balance issue #3130
    alexg
    Keymaster

    This has now been addressed in version 3.3.3

     

    in reply to: SSH file how to record ? #3123
    alexg
    Keymaster

    Hello,

    You could use any standard text editor to edit the conf file. Good choices would be vi, emacs or nano for example.

    Having said this, if you are not comfortable using the Linux command line you might prefer to install one of the cloud wallets rather than trying to setup a full node. The cloud wallets are the CoinPayments adapter and the block.io adapter. These require minimal effort in installation and maintenance.

    kind regards

    Alex

    in reply to: Ether on Coinpayments not showing user balances #3121
    alexg
    Keymaster

    Hello,

    I have published your previous post. Thank you for providing additional details.

    The symptoms you observe are to be expected since the IPN was not sent successfully. The question is why it was not sent.

    I can see that the API endpoint at https://xaymacacoin.com/?wallets-cp-ipn=1 is correctly exposed to the internet.

    You mentioned that you momentarily disabled your firewall. Can you please tell me which firewall?

    The only course of action now would be to make sure that there are no other firewalls preventing the message from getting through.

    You could check if any of the following types of software interfere:

    1. Security plugins installed on your WordPress site. Access to your site might be limited by geolocation or other factors and this could be preventing the CoinPayments platform from connecting.

    2. Firewalls at your server host.

    3. Any firewalls that your host is running to secure their network.

    Other things I can think of:

    4. Could it be that you have entered your credentials a second time incorrectly after first entering them correctly once? Could you try entering the details once more? The IPN secret is used to verify the authenticity of messages coming from CoinPayments, so if this is entered even slightly wrong then messages would not be delivered. It might be worth verifying that everything is entered correctly and with no additional whitespace characters.

    5. Since the IPN details did not reveal any useful error message, it might be worth asking CoinPayments support to see why the IPN message with ID aa3b3a4ed5fcfecd96a45222b5f73246 was not delivered. Perhaps they have more information on this.

    I plan to add some validation to the input fields for the credentials, so that users can get early warning on such errors.

    Please let me know what you find.

    kind regards
    Alex

    in reply to: Fees #3112
    alexg
    Keymaster

    Please see the plugin’s readme file and the dashed-slug homepage for all your available options.

    The CoinPayments adapter is the only one that has deposit fees.

    If you have any further questions please open a new thread as this is unrelated to the original post. This is for the benefit of others reading this forum later.

    kind regards

    in reply to: Fees #3110
    alexg
    Keymaster

    Unfortunately you cannot. If this is important to you, you will have to use another coin adapter.

    in reply to: The adapter is not connected #3108
    alexg
    Keymaster

    Hello,

    Your issue should have nothing to do with your hosting.

    If this is the first time you entered your credentials, make sure that you have entered them 100% correctly, with no extra spaces, etc.

    It does look like you have entered one of your codes incorrectly. Otherwise you should not be getting “HMAC signature does not match”.

    I would suggest that you enter all the codes again carefully and let me know if the problem persists.

Viewing 15 posts - 1,906 through 1,920 (of 2,211 total)