Wallets do not load

[Anonymous]

Hello, I connected everything and everything looks good.

When I got to the wallet, i get this https://prnt.sc/ld93fl

and when I view the console for errors, I get this.

https://prnt.sc/ld93t8

here are the current stats

When requesting support, please send the following info along with your request.

Plugin version 3.7.4
Git SHA 8494cf0
Web Server Apache
PHP version 7.0.32-0ubuntu0.16.04.1
WordPress version 4.9.8
MySQL version 5.7.23-23-log
DB prefix wpsv_
Is multisite false
Is network activated false
PHP max execution time 3600
Constant ‘WP_DEBUG’ false
Constant ‘WP_DEBUG_LOG’ false
Constant ‘WP_DEBUG_DISPLAY’ false
Constant ‘DISABLE_WP_CRON’ false
Constant ‘DSWALLETS_FILE’ /nas/content/live/elephant222/wp-content/plugins/wallets/wallets.php
PHP Extension ‘curl’ Loaded
PHP Extension ‘mbstring’ Loaded
PHP Extension ‘zlib’ Loaded
Active wallets extensions wallets-cp 1.0.7
Network-active wallets extensions n/a

Any help would be great. thank you

[alexg]

Hello,

There is a number of things you can check.

Please check the Troubleshooting section of the documentation (it’s in the bundle download of the plugin), under the heading “I do not see the UI elements in the frontend.”

If this does not help, please let me know.

with regards

[Anonymous]

I’m wondering if something happened because this just became an issue for me as well. Everything was good until a few hours ago… Now the wallet, balances, withdraw, deposit, all come up blank. I’ll gather as much info as I can and post it as soon as I can.

[alexg]

Hello @wayjay1744,

I am not aware of any issues with the CoinPayments platform. If the service was down then that would explain it.

I think the original poster @dvalansi was encountering misconfiguration issues on a new installation.

Does the problem persist now?

[Anonymous]

All is good now… It was the theme, not the plugins. I was trying out a theme called “Trusted”, which failed to display any of the wallets shortcodes. Too bad because the theme was quite nice to work with. 🙂

[alexg]

If you are talking about the theme available here, I tested it and it seems to work fine with the plugin on my machine, at least with its default settings. I can see all UIs of the parent plugin and the exchange extension with no problems. Could it be that there are any JavaScript errors in your console?

[Author]

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