Deposits don’t come thru

[Anonymous]

Hello,
when my users or I are depositing BYT to their Wallet Addresses, it doesn’t show up and its not there. In the explorer, I can see the balance there. Also when I try to top up the Hot Wallet, it doesn’t show up.

Sincerly,
A. K.

[Anonymous]

but in the adapter, it says responding

[alexg]

Hello,

First of all, I’m assuming you are referring to the CoinPayments adapter extension, so I’ve transferred your post to the correct forum. If you have connected to a full node BYT wallet, let me know.

Secondly, I’m assuming that Bytex is the only coin you tried. If you had successfully performed other deposits with this coin adapter in the past, and now Bytex only is not working, then let me know about this.

Deposits not coming through is the most typical issue people experience at first, and it’s usually due to the hosting provider’s firewall.

Please go through this troubleshooting guide carefully. If you can’t find the issue, then for each step of the guide, please describe exactly what you found. I will be able to advise you on what the problem is.

with regards

[Anonymous]

I’m facing a similar issue with coinpayments… I use cloudflare but I don’t know if that would interfere with deposits… Deposits aren’t going through

[alexg]

@Sirbenky Hello, thank you for opening a new thread, we’ll track the issue there, as it’s probably a different issue.

[Author]

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