deposit problem

[Anonymous]

when i send coin from desktop app wallet to the web wallet using your plugin no problem
but when sending coin from my mobile app to the web wallet using your plugin nothing received i check in the explorer all good and transaction is confirmed but it do not show in user balance or transactions history in the web wallet
cron job is working correctly
what is the problem here ?

[alexg]

Hello and welcome,

It is likely that the plugin is never notified of incoming deposits. If you are using the full node coin adapter with a full node wallet as backend, please consult this article: https://www.dashed-slug.net/howto-debug-an-incoming-deposit-full-node-wallet/

So please follow the troubleshooting guide and let me know if it helped. If not, I can guide you through to debug this.

with regards

[Anonymous]

i did all the step in the tutorial same problem fund not received even when open url manualy
like this
https://XXX.io/wallets/api3/notify/XXX/wallet/9bf09608fa0019078b4e6e81fedc31a689275e0fa6d59e07d260c8d5058e099d

[alexg]

Strange…

…and you’ve replaced XXX with your coin’s symbol, correct?

Also, did you get to step 6? Did you ensure that one of the outputs of the transaction is a user deposit address?

Did you enable WordPress logging and check the logs, just in case? It’s unlikely, but possible, that when you submit the TXID, there might be some error.

Finally, can I ask, which wallet you’re using? I can try to install the same wallet and verify that it’s compatible.

[Author]

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