BTC depostit through Coinpayments

[LeinAd]

i dont know if this is an issue here or with coinpayments
yesterday my mate send some btc to his account address. The Coins shown in his wallet (blockchain .. ! not account !) and it is on the hotwallet (but not as user wallet (see attachment)
on coinpayment site there are two tx under pending)
later i tried this and send BTC to my account and they are on my userwallet.

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[alexg]

Hello,

Even though you say that you have received some deposits and not others, I would still tell you to check this troubleshooting article:

HOWTO: Debug an incoming deposit (CoinPayments adapter)

You can skip checks 1, 5, 6, 7, 8, and 11 which are not relevant to you, since you already had some deposits work. See the checks numbered 2, 3, 4, 9, and 10.

Since there are two deposits that were not confirmed by coinpayments at the time, you wouldn’t see them yet in the plugin’s ledger. This is as expected.

Most likely your friend paid fees that were too low for the current congestion in the Bitcoin network. If the transactions are still not confirmed (CoinPayments requires 2 confirmations for Bitcoin) then maybe your friend can do a replace-by-fee.

TL;DR You should check to see if these two transactions that appear stuck in CoinPayments correspond to your friend’s deposits.

Hope this helps.

with regards

[LeinAd]

ok.. but i wonder why it is shown on hotwallet balance (and on his wallet address

[alexg]

I don’t know. First check the points 2, 3, 4, 9, and 10 above and state clearly what you found on each step, so I know what’s going on.

thank you

[Author]

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