Block explorer and User Balance Mismatch

[Anonymous]

Hi Alex,

I was pointed out by one of my users. Balances at CLAM blockchain khashier.com and at justclam.com site does not match. Any idea why is that?

However when i checked daemon, balances do tally.

Thanks

[alexg]

Hello,

I’m a bit confused, why did you expect the balances on two different sites to match?

Every site should have its own set of transactions, and therefore user balances.

(I assume that you have connected both sites to the same wallet, something that I would advise against because it introduces a single point of failure for both sites in case of a hack. But in any case, just because the wallet balances match does not mean that the user balances should also match.)

Let me know. Thanks.

[Anonymous]

Hey Alex,

No i have not connected two sites with same wallet.

I meant, wallet balance and site balance does not match.

Balance on website is not matching with the balance in wallet.

[Anonymous]

Alex,

http://khashier.com is a CLAM block explorer.

Thanks

[alexg]

The wallet balance and the users balances are not the same thing. The difference is explained in the glossary section of the documentation.

Reasons why the two amounts would diverge:

1. As users pay fees for transactions, their total balances decrease but the wallet balance stays the same.
2. If you have used the cold storage feature, or alternatively if you have deposited/withdrawn directly from the wallet and not via the plugin, then the balances will not match. See the Cold Storage section in the documentation for more.

As for the block explorer, I assume you have created a coin adapter for CLAM. This is where the hook would go to add the block explorer URIs. See the Block Explorers section of the documentation for example code and instructions.

Please let me know if any of this is not clear

kind regards

[Anonymous]

yes i have used cold wallet .. is it because of that usr balance does not match with client balance?

As far no withdrawals has happened, so in that case balances in client and site should match, amI correct?

[Anonymous]

Alex,

Is user balance stored anywhere? I could not find any entry in database. Where is user balance stored? If need to rectify manually how do i do?

[alexg]

User balances are not stored anywhere – they are derived as the sum of all user transactions. This is safer than storing a single number that could be easily manipulated.

If you have deposited or withdrawn via cold storage then that would, by design, affect the wallet balance but not the user balances. So the difference would be expected.

[Anonymous]

Hey Alex,

Thanks for your valuable and impeccable support all the time. I have messed with wallet manually as well as cold storage.

So redoing everything, hope this keeps everything straight.

Well! I guess i messed, but, still are sortable.

Thanks

[alexg]

Keep in mind that the user balances should be OK, no harm was done.

If you have withdrawn funds so that the wallet balances are less than the user balances, then simply deposit funds again to an address that does not correspond to a user. No need to start from scratch.

[Anonymous]

Yes all seems to be good.

[Author]

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