Hello,
Thanks for guidence.
I checked the CoinPayments ipn history, it only list the deposits, so I suppose the withdraw requests never made there way to it.
Here are the logs I’ve pulled from the website. Unfortunately, I couldn’t make sense of how to fix the withdrawals.
I checked the logs and found some errors related to cron jobs. I’m not sure if they are related to the issue. The error details are as follows:
Error code: could_not_set, Error message: The cron event list could not be saved.
WordPress database error Table 'dbname_.XEmWPsN3e_wallets_adds' doesn't exist for query SELECT COUNT(*) FROM XEmWPsN3e_wallets_adds WHERE 0 OR blog_id = 1 made by do_action_ref_array('wallets_cron_tasks'), WP_Hook->do_action, WP_Hook->apply_filters, DSWallets\Task->DSWallets\{closure}, DSWallets\Migration_Task->run
WordPress database error Table 'dbname_.XEmWPsN3e_wallets_txs' doesn't exist for query SELECT COUNT(*) FROM XEmWPsN3e_wallets_txs WHERE 0 OR blog_id = 1 made by do_action_ref_array('wallets_cron_tasks'), WP_Hook->do_action, WP_Hook->apply_filters, DSWallets\Task->DSWallets\{closure}, DSWallets\Migration_Task->run
I did not see any entries matching Withdrawals_Task in the logs.
I’ll be sending the logs as you advised.
Thank you for your assistance.
Best regards,