I reply to all queries on the forums and via email, once per day, Monday to Friday (not weekends).

If you are new here, please see some information on how to ask for support. Thank you!

Reply To: I have account premium and I can’t donwload content premium

dashed-slug.net Forums Exchange extension support I have account premium and I can’t donwload content premium Reply To: I have account premium and I can’t donwload content premium

#7526
alexg
Keymaster

Hello,

Thank you for paying for membership!

You cannot download because you have signed up for an EU business plan but have not entered a valid VATIN that can be verified with VIES.

Please go to your profile at https://www.dashed-slug.net/membership-login/membership-profile/ and enter your VATIN, without the country code.

Once the number is verified you will be able to download the premium extensions.

Please let me know if you face any problems.

with regards,
Alex