@tanger Hello, the screenshot you posted shows that the user only has about $1.00 of available balance. The rest of the balance is locked up either in another pending transaction, or an open order on the exchange. Make sure to cancel any other pending transactions from Wallets -> Transactions and any open orders in the exchange, then try again. Most probably you have already attempted one withdrawal and it never got executed. Pending transactions get cancelled by default after one day, you can change this behavior in the Cron job settings with the “Cancel old unconfirmed/pending transactions” option.