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Premium membership downloads

dashed-slug.net › Forums › General discussion › Premium membership downloads

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • December 15, 2018 at 11:37 am #5273
    Anonymous
    Inactive

    Hi.

    I have a premium membership since yesterday, but Im not able to download premium products.

    Is this a bug?

    Kind regards,

    N

    December 15, 2018 at 3:04 pm #5274
    alexg
    Keymaster

    Hello,

    No, actually the reason is that you have signed up with a plan for EU businesses, but the tax information (VAT IN) you submitted does not check out on the VIES system. Could you please check the number you provided? Thank you.

    kind regards

    December 15, 2018 at 4:35 pm #5276
    Anonymous
    Inactive

    The dutch VAT numbers has a alphabetic character in it. I’m not able to enter a alphabetic character in the profile.

    It works if you fill in B01 at the end of the number in my profile.

    December 15, 2018 at 4:45 pm #5278
    Anonymous
    Inactive

    The VAT number for the Netherlands, starts with NL and ends with B01.

    December 15, 2018 at 4:53 pm #5279
    Anonymous
    Inactive

    I see that you’ve fixed it.

    Thanks for the super fast response.

    December 15, 2018 at 4:54 pm #5280
    alexg
    Keymaster

    Thank you and apologies, I was not aware of this.

    I have changed the field to a string and amended your VAT ID.

    I have also reset the start of your membership to today.

    Could you please check that you have access now?

    December 15, 2018 at 4:54 pm #5281
    alexg
    Keymaster

    Glad it works now.

    Thank you for your help.

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