User Deposits don’t show up!

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User Deposits don’t show up!

Tagged: deposit

This topic has 1 reply, 2 voices, and was last updated 3 years, 7 months ago by alexg.

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May 23, 2021 at 8:44 am #10593

Anonymous
Inactive

Hello,
When my Users deposit crypto to their account, it just never appears in their wallet or In the hot wallet.
When I deposit money to the Hot Wallet, it shows up.

Why?

Kind regards

May 24, 2021 at 5:36 am #10596

alexg
Keymaster

Hello,

1. Is this error on a new site or on an existing site?

2. Are you using the CoinPayments adapter?

If you are using the CoinPayments adapter, please see here for a complete troubleshooter: https://www.dashed-slug.net/howto-debug-an-incoming-deposit-coinpayments-adapter/ You will likely have to contact your hosting provider about incoming IPNs.

If you are using a full node wallet, see here: https://www.dashed-slug.net/howto-debug-an-incoming-deposit-full-node-wallet/

Let me know if the above didn’t help.

with regards
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